Jewelry Consultation


verified-icon5 LIFE-TIME WARRENTY

verified-icon1 EFFORTLESS SHINE



verified-icon4 5x PVD PLATING

A custom-designed piece of jewelry sets you apart from the crowd. It's both an investment in gold and in yourself. When you rock a MOTION-designed piece in the club or just kickin' back with your crew you'll feel a confidence in your look that comes across to everyone.

 Invest in yourself today and we will help you step out with a truly unique look specifically designed for you.

We charge a 250 USD consultation fee which is applied in full toward the cost of the piece if you move forward to build it. MOTION receives hundreds of custom requests and this allows us to separate curious people from those that are intent to craft their custom piece.

Upon paying the consultation fee, you will instantly be paired with a custom jewelry expert who will work with you to design your custom piece.

*Custom Jewelry Consultation's Are Non-Refundable*



  • What is the minimum order, and what is the consultation fee for?

The minimum order for custom pieces starts at $2,000. However, the final price will be determined by the specific item you get. 

The consultation fee allows our jewelry experts to take their time and fully focus on making you the best custom piece specifically to your specifications. This fee will be deducted from the order, so it serves as a deposit. This fee is non refundable. 


  • How long does the entire process take?

The time of the custom process varies depending on how many changes are required throughout the design phase. It can take anywhere from 2-6 weeks, so please be patient. It will be worth the wait! You will be kept up to date on the project throughout. Your personal CS rep will provide you with visual updates throughout the process.

  • What materials are available? Real Diamonds?

We work primarily with 10-24k solid gold (Yellow, White, and Rose Gold). We also can work with Rhodium, Sterling Silver, and Platinum. 

We also work with real diamonds ranging from Si2-VVS1. Providing us with the type of diamonds you are looking to use or a budget can be helpful to us in identifying which diamonds will be right for you.

  • Are your solid gold pieces real? Do they meet requirements of the FTC and JVC?

Yes, all gold will meet the requirements of the jewelry vigilance committee and the Federal Trade Commission. All 10-24k gold is tested before leaving our facilities.

  • I see solid gold chains on your website, but I wanted a different length, width, or diamond option. Are you able to help? 

Yes, we are able to make solid gold options to fit your custom request.  Any solid gold item can be made in different length, width, or specification.  

- Heat/Sweat resistant

- No discolouring or tarnishing

- Hypoallergenic (no green skin)

- Researched in Oxford & Designed in London 

- Handcrafted

- Unbeatable durability

- Lifetime warranty

Material: 18K Gold/White Gold Plated 
Diamond: CZ (Si1 & VS1 Available)
Warranty: Lifetime 

Are your products made out of real gold?

We offer both 10k/14k/18k Solid Gold and 18k PVD Gold Plated. The highest quality plating available.

Our products are made out of highest quality materials, including a lead/nickel free Brass base and then 5 times PVD plated in 18k gold.(including stainless steel)

All our products excluding solid gold include a 100% satisfaction guarantee. Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 14 days of your delivered order.


How much does your solid gold jewellery cost?

We have solid gold pieces starting at £120 and up.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Split payments of 4 through Clearpay or Klarna and PayPal.

Clearpay allows you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the checkout page, select Clearpay.

How much is shipping?

Shipping is Free .

How long does shipping and processing take?

To provide a smooth online shopping experience, Motion ships orders every business day, Monday through Friday. That means your purchase will be in transit within Three - Five business days after the payment is confirmed.

What is your Return / Exchange Policy?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit within 14 days of receiving your order assuming it is in the same new condition as received. 

What is your Lifetime Warranty?

We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following: broken chain, broken clasp, missing stones. If any of these occur, then we will replace it for free. Proof of purchase such as order number, store receipt, or certificate of authenticity is required to submit a warranty claim. 

To open a Lifetime Warranty Claim for a purchase made at a retail store, please email us at with a photo of proof of purchase and the damaged product. If you do not have proof of purchase, we cannot offer the lifetime warranty. No exceptions can be made.

Having trouble trying to place an order?

Please contact us at Please include issues with order placement.

Are you are store owner or interested in wholesale?

Please contact us at

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