Shipping Info

SHIPPING INFO

To provide a smooth online shopping experience, Motion Jewels ships orders every business day, Monday through Friday. That means your purchase will be in transit within Three - Five business days after the payment is confirmed.

United States	Price	Estimated Transit Time
USPS Shipping with Tracking®	Free	5-12 business days
Fedex Expedited International Shipping®	£25	3-5 business days
United Kingdom + International	Price	Estimated Transit Time
International Shipping with Tracking®	Free	8-15 business days
Fedex Expedited International Shipping®	£17 (UK) / £25 (INT)	3-5 business days

Terms & Conditions

• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.

• We're unable to make any changes to your order once you've hit the 'Order now' button, this includes the following:

Changing the item or size
Delivery/billing address
Adding items to your order
Shipping method

*If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing. We are not liable to replace or refund this order.

• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.

• In the event that your order cannot be shipped, you will be contacted by one of our customer service representatives.

• Orders will be processed and shipped within 3 business days. MJ is closed on weekends and all major holidays.

• You will receive an email confirmation with tracking information when your order is shipped.

• MJ reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.

• Regarding packages that are marked delivered by the carrier, either USPS, UPS, or FedEx, MJ is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we’ll replace/refund the order or not.

International Shipments

• Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by MJ.

• MJ gives UPS, USPS or FedEx the opportunity to fulfill their delivery promise within the shipping time frame selected and paid for by the customer before taking further action on lost packages.

• Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Failed Delivery

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Motion) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received / Tracking Shows Delivered

Please note we do not refund or replace items that are tracked as being delivered or at the delivery office waiting for collection. For this reason, we always recommend that you get items delivered to a secure address as most of these parcels are shipped internationally so we are unable to claim the value of the package back.