Returns & Refunds
1. Motion accepts returns/exchanges within 14 days of the date your item was received by you or the delivery office for example "Your Item was received by X on 11-03-2021 and is now due for delivery today". Your product must be returned in it's original packaging, and in the same condition (unused/unworn) that it was sent in (i.e. re-sellable condition). If we deem the products to be in un-fit state for resale and/or isn’t in the same condition and worn we can’t refund you as we can’t resell it.The return can not be initiated if consumer "change of mind" or if consumer wants to give back the item due to not acknowledging what he/she was purchasing as details were already provided before the purchase.
8. Motion Gift Cards are non-refundable. You can use the Gift Card/s at anytime as they have no expiry date.
9. We do not accept returns for custom products or solid gold orders as they are made-to-order and cannot be re-sold. All earrings sales are final due to hygiene purposes.
All Motion pieces come with a Lifetime Guarantee. This entitles you to a one-time replacement of your piece should you experience any manufacturing defects. This includes, defective bail, defective clasp or stone faults.
This guarantee is voided under intentional breakage, water damage or fading due to wear.
Please note, we offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value.If you are past the 14 day return date you can return the defective item and exchange for store credit, if you qualify .To request a replacement for a faulty item, or for more details on the Lifetime Guarantee, please email firstname.lastname@example.org.
*BUY ONE GET ONE FREE RETURNS*
For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund or exchange, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request.