Order Tracking Form

No Compromises

With MOTION nothing but Plated/Solid Gold or Silver touches your neck, it’s that simple. Unlike other retailers/e-commerce sites that offer cheaper solutions extremely thin plated items in gold, our Gold-Bonded items are either pure 925 Sterling Silver (vermeil) coated 3x or Plated in the same real 14k - 18k gold as our Custom Solid 14k - 18k Gold jewellery.

Premium Made

It’s no secret that we have jewellers based in the US , FRANCE , AUSTRALIA and the UK whom design and build jewellery is second to none. As the home to expert jewellers devoting their lives to the craft, Motion produces the highest quality chains in the world. That is why we only work with the most enduring and premium quality materials straight from the worlds best gold refineries.

SIZING

CHAIN/NECKLACE

16″ (40cm) – Loose but close to neck
18″ (45cm) – Hangs at collarbone
20″ (50cm) – Hangs past collarbone
22″ (55cm) – Falls at the top of chest
24″ (61cm) – Sits at center of chest
30″ (76cm) – Drapes below the chest

Make sure you get your size right, you don't want to go through the hassle of returns and exchanges.

Follow these 3 easy steps:

Step 1:

Find any string/wire and a ruler.

step 1

Step 2:

Wrap the string/wire around your wrist and pinch where the ends connect.

step 2

Step 3:

Place the measured string/wire next to a ruler and you will see your wrist size.

step 3

- Heat/Sweat resistant

- No discolouring or tarnishing

- Hypoallergenic (no green skin)

- Researched in Oxford & Designed in London

- Handcrafted

- Unbeatable durability

- Lifetime warranty

Material: 18K Gold/White Gold Plated
Diamond: CZ (Si1 & VS1 Available)
Warranty: Lifetime

Are your products made out of real gold?

We offer both 10k/14k/18k Solid Gold and 18k PVD Gold Plated. The highest quality plating available.

Our products are made out of highest quality materials, including a lead/nickel free Brass base and then 5 times PVD plated in 18k gold.(including stainless steel)

All our products excluding solid gold include a 100% satisfaction guarantee. Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 14 days of your delivered order.

ALL SOLID GOLD ITEMS AND CUSTOM ITEMS ARE MADE TO ORDER AND THEREFORE ALL SOLID GOLD SALES AND CUSTOM ARE FINAL. NO RETURNS OR REFUNDS WILL BE ISSUED.

How much does your solid gold jewellery cost?

We have solid gold pieces starting at £120 and up.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Split payments of 4 through Clearpay or Klarna and PayPal.

Clearpay allows you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the checkout page, select Clearpay.

How much is shipping?

Shipping is Free .

How long does shipping and processing take?

To provide a smooth online shopping experience, Motion ships orders every business day, Monday through Friday. That means your purchase will be in transit within Three - Five business days after the payment is confirmed.

What is your Return / Exchange Policy?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit within 14 days of receiving your order assuming it is in the same new condition as received.

What is your Lifetime Warranty?

We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following: broken chain, broken clasp, missing stones. If any of these occur, then we will replace it for free. Proof of purchase such as order number, store receipt, or certificate of authenticity is required to submit a warranty claim.

To open a Lifetime Warranty Claim for a purchase made at a retail store, please email us at warranty@motionjewels.com with a photo of proof of purchase and the damaged product. If you do not have proof of purchase, we cannot offer the lifetime warranty. No exceptions can be made.

Having trouble trying to place an order?

Please contact us at

info@motionjewels.com. Please include issues with order placement.

Are you are store owner or interested in wholesale?

Please contact us at info@motionjewels.com

Rings (note that we use US/CA sizing)

Tips:

Please measure your finger when they are warm as cold fingers will measure smaller.
If you are unsure, we advise you to purchase a ring sizer (or ask a friend who has one) to measure your finger before making an order.

- Motion Jewels Box

- Lifetime Warranty Card

- Motion Leather Felt Lined Pouch