Lifetime Warranty on all products
End to end tracking shipping
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SIZING
CHAIN/NECKLACE
Make sure you get your size right, you don't want to go through the hassle of returns and exchanges.
Follow these 3 easy steps:
Step 1:
Find any string/wire and a ruler.
Step 2:
Wrap the string/wire around your wrist and pinch where the ends connect.
Step 3:
Place the measured string/wire next to a ruler and you will see your wrist size.
- Heat/Sweat resistant
-Ā No discolouring or tarnishing
- Hypoallergenic (no green skin)
- Researched in Oxford & Designed in LondonĀ
- Handcrafted
- Unbeatable durability
- Lifetime warranty
Material: 18K Gold/White Gold PlatedĀAre your products made out of real gold?
We offer both 10k/14k/18k Solid Gold and 18k PVD Gold Plated. The highest quality plating available.
Our products are made out of highest quality materials, including a lead/nickel free Brass base and then 5 times PVD plated in 18k gold.(including stainless steel)
All our products excluding solid gold include aĀ 100% satisfaction guarantee. Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it withinĀ 14Ā daysĀ of your delivered order.
ALL SOLID GOLD ITEMS AND CUSTOM ITEMS ARE MADE TO ORDER AND THEREFORE ALL SOLID GOLD SALES AND CUSTOM ARE FINAL. NO RETURNS OR REFUNDS WILL BE ISSUED.
How much does your solid gold jewelleryĀ cost?
We have solid gold pieces starting at Ā£120 and up.
What forms of payment do you accept?
We accept every major credit and debit card including Visa, Mastercard, Split payments of 4 through Clearpay or Klarna and PayPal.
Clearpay allows you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the checkout page, select Clearpay.
How much is shipping?
Shipping is Free .
How long does shipping and processing take?
To provide a smoothĀ online shopping experience,Ā MotionĀ ships orders every business day, Monday through Friday. That means your purchase will be in transit withinĀ ThreeĀ - Five business daysĀ after the payment is confirmed.
What is your Return / Exchange Policy?
We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store creditĀ withinĀ 14Ā days of receiving your order assuming it is in the same new condition as received.Ā
What is your Lifetime Warranty?
We also offer an industry leadingĀ Lifetime Warranty, ourĀ lifetime warranty covers the following: broken chain, broken clasp, missing stones. If any of these occur, then we will replace it for free.Ā Proof of purchase such as order number, store receipt, or certificate of authenticityĀ is required to submit a warranty claim.Ā
To open a Lifetime Warranty Claim for a purchase made at a retail store, please email us atĀ warranty@motionjewels.com with a photo of proof of purchase and the damaged product.Ā If you do not have proof of purchase, we cannot offer the lifetime warranty. No exceptions can be made.
Having trouble trying to place an order?
Please contact us at
info@motionjewels.com. Please include issues with order placement.
Are you are store owner or interested in wholesale?
Please contact us at info@motionjewels.com
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Tips:
- Motion Jewels Box
- Lifetime Warranty Card
- Motion Leather Felt Lined Pouch
